Company Policies
COMPANY POLICIES
Gatikraft Logistics – Transparency, Responsibility & Trust
At Gatikraft Logistics, policies are not just formal documents. They are commitments that define how we operate, how we protect our customers, and how we maintain transparency in every relocation service.
Whether you are relocating from Bhopal, shifting your office in Bengaluru, or transporting goods from Hyderabad to another state, our policies are designed to ensure clarity, fairness, and security.
If you have any questions regarding our policies, you can call 8307417655 or email info@gatikraftlogistics.com for direct assistance.
1. Privacy & Data Protection Policy
Relocation involves sharing personal and professional information. We understand the importance of protecting your data.
What We Collect
To provide accurate relocation services, we may collect:
Customer name
Contact number
Email address
Pickup and delivery address
Details of goods to be transported
Identification documents (if required for interstate transport or insurance)
We collect only information necessary for service execution.
How We Use Your Data
Your information is used strictly for:
Providing relocation quotations
Scheduling surveys and bookings
Coordinating pickup and delivery
Insurance documentation
Customer support communication
We do not sell, rent, or share your personal data with third-party marketing agencies.
Data Security Measures
We take reasonable steps to protect customer data from unauthorized access. Internal access to personal information is limited to authorized staff members involved in service execution.
We maintain confidentiality and professional handling of all customer details.
2. Our Transparent Billing Process
Quotation & Estimation
Our estimate is prepared based on:
Volume and weight of goods
Distance of relocation
Type of relocation (local, inter-state, office, etc.)
Packing material requirements
Manpower requirement
Floor level and accessibility
Additional services (storage, vehicle transport, etc.)
We conduct a pre-move survey whenever possible to provide an accurate estimate.
Binding vs Non-Binding Estimate
Payment Methods
We accept payments through:
Bank transfer
Online transfer
UPI
Cash (as applicable)
Payment terms are discussed clearly before booking confirmation.
Final Invoice
The final invoice includes:
Labor charges
Packing charges
Transportation charges
Applicable taxes
Insurance cost (if opted)
We provide a proper invoice for transparency and record keeping.
3. Our Step-by-Step Working Method
Booking Your Move
The final invoice includes:
Labor charges
Packing charges
Transportation charges
Applicable taxes
Insurance cost (if opted)
We provide a proper invoice for transparency and record keeping.
Preparation & Packing
On confirmation, our team arrives with packing materials and manpower. Items are packed category-wise and labeled properly.
Fragile items receive special handling.
Move Day Protocol
On moving day:
Packing is completed (if not done earlier)
Items are loaded carefully
Goods are secured inside the vehicle
Transportation begins as per schedule
Customers receive coordination updates throughout the process.
Delivery & Post-Move Support
Upon arrival at destination:
Goods are unloaded carefully
Items are placed room-wise
Unpacking assistance is provided (if requested)
If customers face any issues, our support team remains available for assistance.
4. Terms & Conditions of Service
Booking Confirmation
Cancellations & Rescheduling
If a customer needs to cancel or reschedule:
Notice must be provided at least 48 hours before moving date
Advance adjustments will be processed as per policy
Last-minute cancellations may attract minimal operational charges due to manpower and vehicle booking.
Service Limitations
We do not transport:
Hazardous chemicals
Explosives or flammable materials
Live animals
Perishable food items
Illegal goods
Customers must inform us about any special or sensitive items before packing.
Liability & Insurance
While we follow strict safety protocols, unforeseen events during transit may occur.
Customers are advised to opt for goods insurance for added protection.
Insurance coverage depends on:
Declared value of goods
Type of coverage selected
In case of damage or loss, claim procedures will follow insurance provider guidelines.
5. Important Disclosures & Disclaimers
Liability Limitations
Third-Party Services
Customer Responsibilities
Customers are responsible for:
Providing accurate item details during survey
Ensuring clear access at pickup and delivery points
Being present (or assigning representative) during loading and unloading
Removing personal valuables (cash, jewelry, documents) before packing
We advise customers to personally carry valuable items.
Need Clarification?
If you have any questions about our policies, billing, insurance, or working process, please contact:
Gatikraft Logistics
Phone: 8307417655
Email: info@gatikraftlogistics.com
We believe transparency builds trust, and trust builds long-term relationships.